Privacy Policy

1. Introduction

PP Home Improvements (“we”, “us” or “our”) is a Worsley-based home improvement business providing installation and repair services across Worsley and the surrounding areas of Greater Manchester. We are committed to protecting and respecting your privacy.

This privacy policy explains how we collect and use personal information when you visit this website or contact us for a quotation or to discuss work. By using this website, you agree to the practices described in this policy.

2. Information We Collect

We may collect and process the following information when you contact us or use the forms on this website:

• Contact details — your name, email address and telephone number.
• Project details — the type of service you are interested in and any information you provide about your property or the work required.
• Technical information — details such as your device type and browser user agent, which may be collected automatically when you use the website.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiry and provide a quotation or consultation.
• To arrange and carry out the home improvement services you have requested.
• To communicate with you about your project and related matters.
• To improve our website and the services we offer.
• To comply with any applicable legal obligations.

4. Lawful Basis for Processing

We process your personal information on the basis of the consent you give us when you submit your details, and because it is necessary for us to take steps to provide you with a quotation and the services you have requested. You may withdraw your consent at any time by contacting us.

5. Sharing Your Information

We do not sell your personal information. We may share your information with trusted third-party service providers who help us operate our business, such as customer relationship management and communication tools, only where necessary to respond to your enquiry or deliver our services. We may also disclose information where required by law.

6. Data Retention

We keep your personal information only for as long as is necessary for the purposes described in this policy or to comply with legal requirements. Information that is no longer needed will be securely deleted or anonymised.

7. Your Rights

Under the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information.
• Withdraw consent to processing at any time.
• Lodge a complaint with the Information Commissioner’s Office (ICO).

To exercise any of these rights, please contact us using the details below.

8. Security

We take reasonable steps to protect your personal information against unauthorised access, loss or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.

10. Contact Us

If you have any questions about this privacy policy or how we handle your personal information, please contact us:

You can also reach us through our contact page.